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U Urban Wear
Customer Protection

Refund & Return Policy

Last updated: November 3, 2026

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30-Day Quality & Satisfaction Guarantee

If your item arrives damaged, defective, or misprinted, we will send you a 100% free reprint or issue a full refund immediately. No hassle, guaranteed.

1. Custom Made-to-Order Items

At Urban Wear, all products (streetwear apparel, holiday blankets, custom pillows, and lifestyle accessories) are custom-printed and produced individually for each customer. Because we do not hold pre-printed inventory in a warehouse, we cannot accept general returns or size exchanges once the item has entered production or shipped.

We encourage you to check our sizing charts on product pages carefully before finalizing your order.

2. Damaged, Defective, or Incorrect Items

We take enormous pride in print fidelity and fabric quality. If you receive an item with any of the following issues, we will make it right immediately:

  • Defective or torn seams, broken zippers, or material flaws.
  • Misprinted, faded, off-center, or incorrect artwork.
  • Incorrect size, color, or item sent compared to what was ordered.
  • Packages physically damaged or crushed in transit.

3. How to Request a Replacement or Refund

To claim a free reprint or full refund, please follow these simple steps within 30 days of receiving your package:

  1. Send an email to support@urbanwearusa.store with the subject line "Return/Refund Request: [Your Order #]".
  2. Include 1 or 2 clear photos showing the damaged, misprinted, or defective area alongside the full product.
  3. State your preference: (A) Free Rush Replacement or (B) 100% Full Refund back to your payment card.

Do I need to mail the item back?

In most cases, no! You do not have to pay expensive return shipping. Once our team verifies the photo, we authorize the resolution right away.

4. Refund Processing Time

Once approved, your refund is initiated immediately:

  • Card refunds take 3 to 5 business days to reflect on your bank or credit card statement, depending on your card issuer.
  • The refund will be credited back to the original card used during checkout.

5. Packages Lost in Transit

If your package tracking does not show any delivery progress for more than 7 business days past the expected delivery date, please contact us. We will file a postal inquiry and immediately send out a complimentary replacement order via expedited shipping.

6. Incorrect Shipping Address

If you provided an incomplete or incorrect shipping address at checkout and the package is returned to sender by USPS, please contact us. While customer is responsible for carrier re-shipment fees, we will do everything we can to assist you in getting your package.